Data Protection Notice

This Data Protection Notice applies to all users of the www.carewithcare.com website and all associated mobile versions in connection with the medical-staff recruitment and consultancy service for healthcare institutions which Care.com Europe GmbH supplies. To avoid misunderstandings, this Data Protection Notice excludes users of other services supplied by Care.com Europe GmbH, such as Betreut.de and the associated websites hosted in the European Union. Please note that our subsidiary companies have their own data-protection notices.

The Care with Care service is designed for two categories of users:
(a) applicants seeking a job as a qualified medical worker, e.g. healthcare professional and nurse,
(b) institutions seeking qualified medical workers, e.g. hospitals and care homes.

1. Contact

The data controller processing your personal data in relation to this Privacy Policy under applicable data-protection legislation is

Care.com Europe GmbH
Rotherstr. 19
10245 Berlin
membercareuk@care.com.

If you have any questions regarding Care.com’s handling of your personal data, you can contact our Data Protection Officer at any time. The Data Protection Officer can be reached at the above postal address and by e-mail at privacy-uk@care.com.

2. Statutory and other rules

Care services are services of trust. In running its service Care.com will comply with statutory data-protection provisions, particularly Regulation (EU) 2016/679 (General Data Protection Regulation or GDPR) and the German Data Protection Act (BDSG). Additionally, Care.com makes various efforts to protect the data with which you entrust us against unauthorised access: a high level of data security is ensured with the aid of a differentiated system of access entitlements and technical protection measures, such as SSL/TLS encryption.

3. Processing personal data

Whenever you use or interact with our Site (e.g. by completing and submitting information through our contact form, or by logging on to the Site with a username and password), your personal data is processed.

Personal data consists of information relating to an identified or identifiable natural person. It specifically includes all information that may make it possible to ascertain your identity, for instance your name, your telephone number, your address or e-mail address. A natural person is regarded as identifiable if she or he can be identified either directly or indirectly.

Statistical data that we collect – for example, information obtained when visiting the Site that cannot be associated directly with you personally – does not constitute personal data.

3.1. Use for informational purposes

When you use Care with Care solely for informational purposes, i.e. if you do not log in, or are not otherwise transmitting information to us), we do not collect any personal data, except for the data which your browser transmits to make it possible for you to visit the Site. These elements are:

  • IP address
  • Date and time of enquiry
  • Content of request (specific page)
  • Website from which the request comes
  • Number of pages visited and searches carried out
  • Browser type, language and version
  • Operating system and version
  • Device (desktop, tablet, mobile)

Users’ IP addresses are deleted or anonymised once use is over. In an anonymisation process, the IP addresses are altered so that individual items of information regarding personal or material matters can no longer be attributed to a particular or identifiable natural person, or can only be so attributed through a disproportionate expenditure of time, costs and labour. We evaluate the data in so-called log files in order to improve the Site further, to make it more user friendly, and to find and correct defects more rapidly. The information is also used to manage server capacities for purposes of meeting relevant volume requirements.

The data processing described in this Section is necessary for you, in the first instance, to access content on the Site. The legal basis is Art. 6, Paragraph 1 (f) of the GDPR, based on Care.com’s legitimate interest in making customers and potential customers aware of our free and paid offerings. The processing of relevant data is necessary to make the Site content available. Otherwise individuals would not be able to use the Site as desired.

3.2. Collecting requisite data

To supply the Care with Care service, it is necessary for Care.com to process the personal data with which it has been entrusted in compliance with data protection rules. This will be done only if you agree to the collection, storage, processing and use by Care with Care, or by companies employed by Care with Care, of the personal data which are accrued when using the services and which are needed to carry them out, or if the said data use is already permitted pursuant to legal justifications, e.g. insofar as this is necessary for performance of contract (the legal basis is thus Art. 6, Paragraph 1, Point (b) of the GDPR). When initial contact is made, the following information is requested in detail: (1) from applicants: name, first name, e-mail, telephone number, date of birth, job interest, country in which professional training took place; (2) from businesses or institutions: name, first name, organisation or trading name, telephone, e-mail, country, notes and observations. We shall use your personal data, after you have actively informed us of them, for the secure performance of the service which you desire. Should we use data for a purpose which requires your consent under statutory provisions, we shall ask you for your express permission. You can revoke this permission, once given, at any time, or object to future uses of your data.

4. Further transmission

We shall not pass personal data on to third parties unless you have given your prior consent thereto or such further transmission is permitted in accordance with relevant statutory provisions. We reserve the right to transmit your data to our affiliated companies, business partners and consultants located both inside and outside Germany and the European Union, in order to determine your entitlement to take part in the Care with Care programme. Unless designated otherwise, your data will be supplied to our partners for the following actions: Making contact with candidates and institutions for our programmes – checking candidates to ascertain whether they are qualified for our programmes – drawing up candidate profiles which are supplied to the corresponding customers (care institutions, hospitals, etc.) – drawing up company profiles which are supplied to our candidates – preparation and management of applications to check recognition of qualifications, and visa applications (if necessary). Data which we pass on to service providers may only be used by our service providers to carry out their task. They have been selected by us carefully and have been commissioned in writing. They are bound to our instructions and we regularly monitor them. No other use of this information is permitted, nor is such other use made by any of the service providers whom we employ. To carry out and optimise our services, we also supply your user data to Care.com Inc., 77 Fourth Avenue, 5th Floor, Waltham, MA 02451, our parent company in the USA. Suitable guarantees have been agreed with Care.com Inc. for the protection of data subjects in the form of standard data-protection clauses. Should you wish for a complete list of our recipients please feel free to write to us at the contact details set out above under “Contact.”

5. Storage and deletion

IP addresses (see Section 3.1) are deleted or anonymised after seven days at the latest.

Other data (see Section 3.2) serve to store information in order to find care offers or jobs in future. The data contained therein are erased if you contact us with a wish for erasure, unless contractual or legal duties conflict therewith or we have a duty to store these data or parts of these data. Should you countermand the storage and processing of personal data, we shall not be able supply you with services any longer.

We erase personal data without exception in the following cases and at the following intervals:

  • Candidates who leave the Care with Care programme, after 1 year.
  • Candidates who have been recruited by us through the Care with Care programme, after 3 years.
  • Employers with whom a contract of recruitment has been created, 1 year after the contract ends.
  • Employers without a contract of recruitment, 1 year after initial contact.
6. Use of cookies

Portions of our services require the use of so-called cookies. A cookie is a text file that is saved on your hard disk either temporarily (“session cookie”) or permanently (“permanent cookie”). Cookies are not used to execute programs or to load viruses onto your computer. Rather, cookies mainly allow us to customize products or services for you, and to make use of the Site as efficient as possible. It is customary for most browsers to be so set that they accept cookies. However, you can also adjust your browser so that it rejects cookies or asks you to confirm them in advance. If you reject cookies, our Site and services may not function as intended.

We also use cookies to design and optimise your online experience in a customized way. In that regard, we mainly use “session cookies”, which are deleted when a browser closes. Session cookies are used for log-in authentication and for system load balancing. We set cookies to collect usage data from you, and to process and use that data. Such use allows us to make the Site more user friendly, effective, and secure.

We use “permanent” cookies to identify and store your language, and to automatically detect whether you have already taken part in a survey or have already seen information and/or advertisements placed on the Site. This allows us to refrain from sending you the same information on your next visit to the Site. Permanent cookies are automatically deleted after a prescribed period, which may vary, depending on the cookie.

Analysis processes run by our website (See Section 7 below) are also based on cookies.

7. Analysis

To improve our website, we use various technologies for analysing user patterns and evaluating the data associated therewith. These operations are carried out anonymously or using pseudonyms, but never related to any specific individual. They are described in more detail in the subsections below.

The legal basis for such processing is Art. 6, Paragraph 1 (f) of the GDPR, based on our legitimate interest in analyzing user behaviour to improve and further develop the Site.

7.1 Google Analytics

The Site uses Google Analytics, a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies to analyze the Site in relation to your patterns of use. The information created through these cookies about the use of Site is transmitted to a Google server in the USA and stored there. With respect to transfers of personal data to the USA, if any, Google is certified under both the EU-US Privacy Shield and Swiss-US Privacy Shield frameworks. Note, however, that your IP address is truncated prior to the evaluation of usage data, so that it is not possible to make a determination about your identity. For this purpose, we’ve implemented “anonymizeIP” code in relation to Google Analytics on the Site to ensure that IP addresses are captured in an anonymous fashion.

Google uses the information gained through the cookies to evaluate your use of the Site, to generate reports on Site activities for us, and to provide additional services related to the use of the Site and the internet.

As explained above, you can configure your browser so that it rejects cookies, or you can prevent the capture of data created by cookies relating to your use of the Site (including your IP address), and prevent Google’s processing of data by downloading and installing the browser plugin.

You can find more detailed information on this topic in Google’s Privacy Statement.

8. Your rights

Upon request, we will inform you whether and/or what personal data about you is stored with us. Subject to legal conditions and exceptions, you also have certain rights of correction, deletion, and restriction of processing with respect to your data. In addition, you may also have the right to receive from us, in a structured, current and machine-readable format, a copy of the data you provided to us. To exercise these rights, please contact us as set forth in Section 1 above. You can also contact us through that mechanism to receive information about the safeguards we use to protect personal data, or, if you desire to restrict the processing of your data under the terms of this Privacy Policy, either entirely or partially in relation to specific activities.

Finally you have the right to complain to the regulatory authority responsible for data protection if you believe that your personal data is being processed in violation of applicable data-protection legislation. You can exercise this right at the regulatory authority in the member country of your place of residence, your place of work, or the place in which the violation allegedly took place. In Berlin, where the registered office of Care.com is located, the regulatory authority is: the Berlin Data Protection and Freedom of Information Officer, Friedrichstrasse 219, 10969 Berlin.

9. Amendments to Data Protection Notice

We reserve the right to amend this data protection notice. The current version is always available at: https://www.carewithcare.com/en/privacy-policy/.


Stand: May 2018
Care.com Europe GmbH | Berlin | Germany |
Geschäftsführer: Laura Esnaola
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